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Frequently asked questions

When will my order be delivered?

We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 10 business days. You will receive an e-mail after ordering with more information about the delivery.

Can I Return my product?

Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

What can I do if my item (or part of it) is damaged?

We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

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Contact us

  • Give us a call

    You can call us on Monday till Friday: 10am - 9pm
    Phone/Whatsapp +86 1 8924674143

  • Mail us anytime!

    We try to respond within 24 hours on your question.
    info@carenovative.com

  • Chat live with us

    Maeve is always happy to help you!
    Live chat

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